- Install Myndbend Ticket Reminder from the Zendesk app marketplace (Admin> Apps > Marketplace)
- Place the license key provided into the License field of the App settings (Settings > Apps > Manage > click on the App name)
- Add the fields "Due Date/Time (Textual)", "Due Date/Time (Numeric)", and "Reminder Time" to the forms that you will be placing reminders on. The fields were automatically created during the app installation, but need to be added manually to the form you'd like to use.
- Navigate to any open ticket in Zendesk and expand the Apps column ("Apps" button top right)
- Locate the Myndbend Ticket Reminder app and click on the gear icon to login to administration site using your Zendesk admin credentials
- Follow the on-screen instructions to install the necessary target, trigger, and view.