Approvers can be added to a ticket automatically when approver email addresses are added to a custom field (premium feature). For example, you may need the ticket requester to enter the approver's email address.
First, you'll need to create the custom field to collect a comma-separated list of approver email addresses and add that custom field to your ticket form. You will need to make note of the custom field's ID (see URL for ID when you are editing the custom field).
Next, the target and trigger to call the target will need to be created.
Target Installation
First, visit the Myndbend app (circular icon) on the left side of Zendesk settings and click the menu item Advanced Config. Click on "Automatically add approvers by email" and click the "Create" button on the right side.
Trigger Installation and Configuration
The trigger was created automatically following the target installation step above. You can locate this trigger called "MPM Add Approvers by Email" under Triggers > Inactive tab.
- Change the conditions how you see fit for your business process
- Add the email addresses comma separated or a placeholder for a custom field into the trigger message field.
- Activate the trigger.
Tip: You can use a ticket field with the list of email addresses to add as approvers. In this case, the Trigger message will be the corresponding placeholder. Eg: {{ticket.ticket_field_123}} (where 123 is the custom field ID) or {{ticket.ticket_field_option_title_1234}} (for drop-down custom fields)
- Click the Admin icon (
) from the sidebar, then select Ticket Fields. - Locate your custom field in the list and then click Edit.
