Introducing the redesigned Myndbend Process Manager app
This is a major release with an improved user-experience and technical architecture.
New Features
- New UX without modals over your ticket information. All forms and confirmations now are loaded in the ticket sidebar view.
- New registration and application setup process for new accounts.
- New overview page with useful data for existing accounts.
- Free accounts now have limited access to Myndbend Manage area. This is useful for helpful information and messages.
- Zendesk admins can now send messages to your agents or other admin users from within the Myndbend application. (beta option, premium feature)
- Ticket and ticket templates now allow "Parent ticket assignee" as requester option.
- New trigger/target available to automatically add approvers by email. (premium feature)
- Client translated to French (beta). More languages coming soon.
- Export all ticket data, including approvals and comments (premium feature)
- Add approvers from a Zendesk group - new trigger/target available in the Advanced Config (premium feature)
Improvements
- Caching system improved and users will be notified when reload is needed.
- Retry ticket creation when failures occur.
- All settings have been moved into the app. Now you have all the app related settings in one admin page.
- Triggers and targets installation process improved with better error handling.
Give Us Feedback!
What can we do better for you? Myndbend Process Manager is continually improving, and we need your help to make it the best it can be. Please take a couple minutes to send us feedback via our contact form above, and we’ll put your feedback to good use!
