- Templates and sets of templates that can be used by an agent to create tickets or automatically via triggers
- Templates can be sequenced where a child ticket can be solved or approved first, followed by additional tickets created from templates or sets.
- Ability to add approvers via the trigger. Approvers can be added to a ticket all at once or in the sequence where the first approver approves before the second approver notified, and so on.
- Emails sent with links to approve/deny/request more info
- More info: https://support.helpdeskapps.com/hc/en-us/articles/201093958-Myndbend-Process-Manager-Overview
