Myndbend™ Process Manager enables you to automatically create Jira issues by a trigger. For example, when a New Hire Request is submitted as a ticket in Zendesk - You might want to create a ticket for your IT department that uses Jira.
Action create-jira-issues is used to automatically create Jira issues from templates you've created in Myndbend™ Process Manager.
You can create issue templates in the MPM admin settings (left side of Zendesk, circular icon). Each template will display an ID that you can use in the trigger:
How do I use this action?
Create a Zendesk trigger with conditions that match the moment when you want to create the Jira issue.
For the action, select Notify Webhook - MPM Webhook. You will be presented the option to paste in the message that will be sent to our servers.
The message for this action is:
{
"action": "create-jira-issues",
"data": [...]
}
Creating a Jira issue from a template
In order to create a Jira issue from a template, you'll need to note which templates you want to use in the issue creation. In this example, let's say we want to create issues from templates ID 123 and ID 234.
To define templates you want to use, you can specify it under the templates property, either using an array:
{
"action": "create-jira-issues",
"data": {
"templates": [123,234]
}
}
Or using a comma-separated string:
{
"action": "create-jira-issues",
"data": {
"templates": "123,321,4524"
}
}
Both of the messages outlined above will do the same thing: Create Jira issues from templates (e.g. "123" and "234").
Now that we know how to create Jira issues automatically, it's just a matter of configuring the trigger conditions to fire at the moment we want to create the said issues in Jira.