Remind agents when a ticket approaches a set date and time. Automate adding reminders to tickets!
See what you can do with Myndbend Ticket Reminder
Oftentimes, you'll want to receive reminders on certain tickets you or your agents are working on. There are a number...Read more
How to set up Myndbend Ticket Reminder
Install Myndbend Ticket Reminder from the Zendesk app marketplace (Admin> Apps > Marketplace) Place the license key ...Read more
Myndbend Ticket Reminder has two settings: Default Reminder Time: Enter a value representing the default number ...Read more
Once you navigate to administration website of your Ticket Reminder, you'll see the following settings: Check to en...Read more
Using Ticket Reminder
Learn how to use the Ticket Reminder to unlock all of its power.
Setting a reminder on a ticket is very similar to setting up an entry in your calendar app. Here's how: First, cl...Read more
Certain requests require a specific follow-up date/time. Rather than expecting the agent to set this each time, you c...Read more
There are cases where the date is present in ticket form data, and you want to get a reminder on that date. For exam...Read more
Learn what is new in recent releases
Myndbend Ticket Reminder 2.0 was released on December 28th, 2018. New Features New UX with an improved reminder tim...Read more