Remind agents when a ticket approaches a set date and time. Automate adding reminders to tickets!
Overview
See what you can do with Myndbend Ticket Reminder
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Myndbend Ticket Reminder OverviewOftentimes, you'll want to receive reminders on certain tickets you or your agents are working on. There are a number...Read more
Setup
How to set up Myndbend Ticket Reminder
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Setup InstructionsInstall Myndbend Ticket Reminder from the Zendesk app marketplace (Admin> Apps > Marketplace) Place the license key ...Read more
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Settings ExplainedMyndbend Ticket Reminder has two settings: Default Reminder Time: Enter a value representing the default number ...Read more
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Administration Site SettingsOnce you navigate to administration website of your Ticket Reminder, you'll see the following settings: Check to en...Read more
Using Ticket Reminder
Learn how to use the Ticket Reminder to unlock all of its power.
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How to set a reminder on a ticketSetting a reminder on a ticket is very similar to setting up an entry in your calendar app. Here's how: First, cl...Read more
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How to add a due date/time and reminder with a triggerCertain requests require a specific follow-up date/time. Rather than expecting the agent to set this each time, you c...Read more
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Use the date from custom date field as a date for reminderThere are cases where the date is present in ticket form data, and you want to get a reminder on that date. For exam...Read more
Release notes
Learn what is new in recent releases
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Release Notes: Myndbend Ticket Reminder 2.0Myndbend Ticket Reminder 2.0 was released on December 28th, 2018. New Features New UX with an improved reminder tim...Read more