Advanced workflow setup
How to set up more advanced workflow parts
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Child tickets can inherit all values from the parent ticket if you enabled this option in the settings: However, you...
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In cases where the approval from the same approver is needed multiple times (for example in a couple of different ste...
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The Myndbend Process Manager app supports complex child ticket workflows in Zendesk. This can be accomplished with a ...
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In order to make the first comment in child tickets private, we'll need to create a Zendesk target that will be calle...
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Myndbend Process Manager adds in specific metadata to each parent and child ticket. We can use that metadata in order...
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If your organization has enabled end-user approvals in Process Manager, you may want to provide a useful overview pag...
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Recommendations for configuring a firewall for use with Myndbend Process Manager: If your server policy restricts in...
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Often times in HR or IT Change management processes, you need to add the user's manager as an approver to the ticket ...
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The Myndbend Process Manager app supports complex approval workflows in Zendesk. This can be accomplished with a trig...
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Currently, the Myndbend Process Manager will stop the process of approvals if an approver, in sequence, has denied. ...
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If you'd like to collect names of all approvers into a custom field for reporting, you can have a comma separated lis...
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Myndbend Process Manager, by default, requires all approvers to approve before a ticket can be solved. You have the o...
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Sometimes you will want the parent ticket to display comments from all of the child tickets to avoid toggling to the ...
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If you cascade custom fields (automatically copy custom fields to children tickets) enabled in Myndbend's App Setting...
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You may find the need to update the parent ticket when a custom field on the child ticket is updated. For example, th...
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If you you are creating child tickets with the type incident and want to have the parent ticket also be the problem t...
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You may find the need to update the child ticket when a custom field on the parent ticket is updated. For example, th...