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  1. Help Desk Apps for Agent Productivity
  2. Ticket Reminder
  3. Using Ticket Reminder

    Using Ticket Reminder

    Learn how to use the Ticket Reminder to unlock all of its power.

    • How to set a reminder on a ticket
      Setting a reminder on a ticket is very similar to setting up an entry in your calendar app. Here's how: First, cl...
    • How to add a due date/time and reminder with a trigger
      Certain requests require a specific follow-up date/time. Rather than expecting the agent to set this each time, you c...
    • Use the date from custom date field as a date for reminder
      There are cases where the date is present in ticket form data, and you want to get a reminder on that date. For exam...

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