Using Ticket Reminder
Learn how to use the Ticket Reminder to unlock all of its power.
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How to set a reminder on a ticketSetting a reminder on a ticket is very similar to setting up an entry in your calendar app. Here's how: First, cl...
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How to add a due date/time and reminder with a triggerCertain requests require a specific follow-up date/time. Rather than expecting the agent to set this each time, you c...
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Use the date from custom date field as a date for reminderThere are cases where the date is present in ticket form data, and you want to get a reminder on that date. For exam...
