Myndbend Process Manager™ makes workflow easy and flexible for any business using Zendesk. Our app is designed to help agents communicate within or across departments, establish an audit trail, and boost decision-making. Here are a few examples:
- Manage the New Hire Onboarding process with linked tickets and inter-departmental approvals.
- Control internal software or hardware orders with supervisor approvals
- Establish tight controls around IT services and software releases with multiple levels of approval
- Seek executive and finance approval on new contracts
With Myndbend Process Manager™ you can:
- Create unlimited child tickets/sub-tasks from requests to assign specific tasks to individuals or departments.
- Keep workflow intact by requiring child tickets to be solved before the parent request can be solved.
- Add one or many approvers to any request or child ticket. Approvers can be agents or end-users.
- Make approval decisions via email or via the app in Zendesk’s agent UI.
- Establish an auditable process, such as IT Change Control following best practices in change management.
- Allow managers and their employees to submit and approve interdepartmental requests painlessly
- Use templates to simplify common and time-consuming processes, such as onboarding new hires.
- Add approvers automatically when trigger conditions are met
- Set up a hierarchy of approvers and add them dynamically to a ticket
- Send customizable approval request emails with links to approve, deny, or request more info.
- Automatically generate child tickets when another child ticket is solved or approved.
Do you have a process that could benefit from defining, approving, and tracking each step? Please sign up for the free 15-day trial here.