It's good practice to show parts of ticket data in approval email - so your approvers have more info about whatever they are approving.
Myndbend Process Manager includes several placeholders that are supported in our email templates:
If you are looking to display ticket data - the placeholder that will be interesting is {{macro_<macro_id>_text}}. With that placeholder, you are able to display data from your macros.
To create a macro that displays ticket data, you have to navigate to Settings > Macros > New macro > In actions, select Comment/Description. Now, you can use any of the Zendesk native placeholders to reference data form your Zendesk tickets:
Once you set all of the data you want to display, click save. Get the ID of that Macro from the URL:
Now, insert that ID into {{macro_<macro_id>_text}} and paste that into your email template:
You're all set!