Before switching to webhooks, Myndbend™ Process Manager used multiple triggers for processing actions. These actions (created during the installation process of MPM) were in place to "ping" our server when an event happened. Our server then used information in the ticket to make any of the required updates.
The full list of the "processing" triggers that our app automatically* installed:
- MPM Analyze Approval
- MPM Tag Parent Tickets
- MPM Create Sequenced Tickets When Previous has been Solved
- MPM Create Sequenced Tickets When Previous has been Approved
- MPM Create Sequenced Tickets When Previous has been Partially Approved
- MPM Initialize Sequenced Approval Process
- MPM Process Sequenced Approvers
-
MPM Complete Approval Sequence
* Your account might not have all of these triggers active, since only some might be needed for any given workflow.
With the new webhook structure, these "processing" triggers are no longer needed, so we combined all of these triggers into a single MPM Processing trigger that we will show you how to install in the next step.
But first, you'll need to find and delete the existing "processing" triggers.
MPM Analyze Approval
MPM Tag Parent Tickets
MPM Create Sequenced Tickets When Previous has been Solved
MPM Create Sequenced Tickets When Previous has been Approved
MPM Create Sequenced Tickets When Previous has been Partially Approved
Once you've finished deleting any processing triggers, you can move on to
Step 2: Install the webhook and the processing trigger >>