In this step, we will update the automations that are using the action Notify target > MPM Target to use our webhook. Please note the Myndbend application does not install Automations by default. If you do not have Automations calling Myndbend targets, you may skip this step.
Addressing one automation at a time, navigate to Zendesk Admin > Object and Rules > Automations.
We need to find all of the automations that is using our targets. Since Zendesk doesn't have any filtering here, we will need to enter one automation at a time, and check for the usage of action "Notify target > MPM ....".
If you find automation that is using one of our targets, like this automation is:
We need to update this action so it uses our MPM webhook. Start by adding a new action, Notify Active Webhook > MPM Webhook:
Open up our Webhook syntax generator. This will help you generate the syntax for the new webhook. Alternatively, if you want to learn more about webhook technology, you can start here.
On the webhook page, select the target and enter the trigger message you are using and click generate. It will generate what you need to post in JSON Body for the webhook. In our example, it will look like this:
Copy the new JSON body, and add it to your Action > Notify Active Webhook:
Repeat this process for all of the automations that uses the "Notify Target" action.