Myndbend Process Manager is used to proactively create tickets for processes that require coordination amongst various teams. For example, a new hire request ticket that has several tasks assigned to other teams such as IT, Payroll, and Facilities. Each of the departments would have its own, specific, ticket to work from. Once the task is completed, the parent ticket can proceed.
Alternatively, the Zendesk Problem/Incident approach is used to group tickets by "problem." The Problem ticket, with related Incident tickets, can update all of the incidents at once. For example, if you had a system outage and several customers sent in tickets with their individual concerns, you can link those tickets to a Problem ticket as they arrive. Once the outage is resolved, the agent can comment and solve the problem ticket which in turn would update all of the incident tickets at once. Learn more about Zendesk's Problem/Incident functionality here.
What if you want to create incident tickets using the Myndbend app?
You can create child tickets from templates where the template has the ticket type set to "incident". Then you can use a trigger to link the child ticket to the problem ticket.