Important: This release includes an infrastructure upgrade that may require a processing delay of up to 20 minutes between 10 am UTC and 12 pm UTC. Ticket updates will queue and resume once the release is complete.

New Features

• Conditional Approval Groups (Premium feature):  Set conditions that need to be met for the approval group to be applied to a ticket
• Approval Flows (Premium, Limited Beta): Define your approval workflows in a new UI – from adding approvers to what happens when they approve/deny. Please contact us if you'd like to learn more and possibly join this beta!
• Pro Editor for approval groups (Premium, Limited Beta): Manage your Zendesk ticket fields from within the approval groups. Please contact us if you'd like to learn more and possibly join this beta!

General Improvements & Bug Fixes 

• Overall infrastructure upgrade to make the Myndbend app faster and more secure
• Fix for tag updates when child tickets are unlinked

Give Us Feedback!

What can we do better for you? Myndbend Process Manager is continually improving, and we need your help to make it the best it can be. Please take a couple of minutes to send us feedback via our contact form above, and we’ll put your feedback to good use!