If you cascade custom fields (automatically copy custom fields to children tickets) enabled in Myndbend's App Settings, you may need to overwrite a certain field in the child ticket upon creation. There are two ways you can do this:
- Using Advanced Properties of ticket template - Advanced Properties have a higher priority over data inheriting from the parent ticket, allowing you to set the values exactly how you want
- Using the optional ticket object when creating child tickets automatically using create-child-tickets action. The ticket object has a greater priority than Advanced Properties, and it will overwrite anything defined in Advanced Properties.
- Using the update-child-ticket action of Myndbend Webhook, in order to overwrite the data on the custom field (or any other field) after the ticket has already been created.
