Advanced Guides
How to set up more advanced workflow parts
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Frequent Approvers: Shorten your list of available approversIn Myndbend™ Process Manager, an approver can be added to a ticket by clicking the "+" icon, next to Approvers in th...
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List approvers in a custom field for views/reportingIf you'd like to collect names of all approvers into a custom field for reporting, you can have a comma-separated lis...
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How to add views to show approved, pending, and denied approvalsMyndbend Process Manager automatically adds tags to represent the approval status. The detailed instructions on how t...
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Enable end-users to see their pending and past approvals in Zendesk GuideIf your organization has enabled end-user approvals in Process Manager, you may want to provide a useful overview pag...
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How to overwrite a child ticket custom fieldIf you cascade custom fields (automatically copy custom fields to children tickets) enabled in Myndbend's App Setting...
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Ticket Templates - Advanced Properties - Set values to custom fields!Child tickets can inherit all values from the parent ticket if you enabled this option in the settings: However, you...
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How to automatically link an incident to problem ticketIf you are creating child tickets with the type incident and want to have the parent ticket also be the problem ticke...
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Get a list of parent-child tickets in ExploreMyndbend Process Manager adds in specific metadata to each parent and child ticket. We can use that metadata in order...