Myndbend™ Process Manager adds tags at various points in the lifecycle of the ticket. Using these tags, you can use triggers to act on events such as:
- Ticket is approved
- All child tickets are solved
- Approval request denied
And many more! Here is the full list of tags added and managed by Process Manager:
|
Tag
|
Scope
|
Origination
|
Description
|
|---|---|---|---|
| approval_allowed | User | Manual | Tag used to specify end-users that are authorized to be ticket approvers. |
| subordinate_of_<user_id> | User | Manual | Tag used to indicate the supervisor/manager of the user. |
| approved | Ticket | App | Tag automatically added to the ticket when all approvers have approved. |
| partially_approved | Ticket | App | Tag automatically added to the ticket when some approvers have approved but not all. "Partial approval" needs to be enabled in settings. |
| approval_pending | Ticket | App & Myndbend Servers | Tag automatically added to the ticket when there are outstanding approvals. |
| approval_denied | Ticket | App | Tag automatically added to the ticket when one or more approvers have denied the approval request. |
| mpm_sequenced_event_solved | Ticket | App | Tag automatically added to the ticket when sequenced action is complete: Child ticket has been solved |
| mpm_sequenced_event_approved | Ticket | App | Tag automatically added to the ticket when sequenced action is complete: Child ticket has been approved |
| mpm_sequenced_event_partially_approved | Ticket | App | Tag automatically added to the ticket when sequenced action is complete: Child ticket has been partially approved |
| mpm_sequenced_template_id_<template_id> | Ticket | App | Tag automatically added to the ticket when sequenced action is initiated: Create child ticket from a template |
| mpm_sequenced_set_id_<set_id> | Ticket | App | Tag automatically added to the ticket when sequenced action is initiated: Create child tickets from a template set |
| mpm_child_ticket | Ticket | App & Myndbend Servers | Tag automatically added to the ticket when it is a child of a parent ticket |
| mpm_last_in_sequence | Ticket | Manual | Tag that should be added to ticket template in sequence to indicate that is last one. |
| mpm_child_tickets_open | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that it has open child tickets |
| mpm_child_tickets_solved | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that it has at least one solved child ticket |
| mpm_child_tickets_all_solved | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that all of its child tickets have been solved. |
| mpm_child_tickets_approval_pending | Ticket | Myndbend Servers | Tag that is automatically added to parent ticket to indicate that it has child tickets with pending approval. |
| mpm_child_tickets_approved | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that it has approved tickets |
| mpm_child_tickets_all_approved | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that all child tickets have been approved |
| mpm_child_tickets_partially_approved | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that it has partially approved child tickets |
| mpm_child_tickets_approval_denied | Ticket | Myndbend Servers | Tag automatically added to the parent ticket to indicate that it has denied child tickets |
| mpm_sequenced_approval | Ticket | Myndbend Servers | Tag automatically added to the ticket to indicate that it is included in the sequenced approval process |
| mpm_sequenced_approver_<position>_<user_id> | Ticket | Myndbend Servers | Tag automatically added to the ticket to indicate the next approver in the sequence |
| mpm_lock_sequenced_approval | Ticket | Myndbend Servers | Tag automatically added to the ticket to avoid the app interfering with the sequenced approval process |
| mpm_last_approver_awaited | Ticket | Myndbend Servers | Tag automatically added to the ticket to indicate that all approvers, except the last one, have approved the ticket |