Setup
A step-by-step guide on how to set up Myndbend Process Manager
-
Installation GuideYou can find the app in the Zendesk Apps Marketplace (Settings > Apps > Marketplace). Search for "Myndbend", select ...
-
Set up MPM PremiumWhen you begin the new trial of our Process Manager, there are 3 steps you'll need to do: Review the settings - You...
-
How to Manage Settings for Process ManagerTo manage the settings for the Process Manager app: Navigate to your Zendesk agent interface Click on Process Manage...
-
Tags created and managed by Process ManagerMyndbend™ Process Manager adds tags at various points in the lifecycle of the ticket. Using these tags, you can use t...
-
Processing Action and Trigger explanationMyndbend™ Process Manager processes a lot of data in the background, to make sure that we keep every part of your wor...
-
How to connect Slack and MPMTo start the configuration for Slack addon for Myndbend Process Manager, navigate to the Slack page in Myndbend Proce...
-
How to disable Slack notificationsIf you wish to disable Slack notifications, simply navigate to the Slack page in Myndbend Process Manager admin app, ...
-
Connecting a New Jira instanceIn order to connect to a new Jira instance, navigate to the Jira page in the Myndbend Process Manager and click on th...
-
Configuring a Jira ConnectionConfiguring projects that are available and custom fields that will be visible can be done through the configuration ...
-
How to Create a Jira Issue TemplateJira Issue templates let you define all of the data that goes into a issue from Zendesk. Now, you can predefine diffe...
-
Configuring your firewall for use with Myndbend Process ManagerRecommendations for configuring a firewall for use with Myndbend Process Manager: If your server policy restricts in...
-
Managing 3rd party browser cookies for Myndbend Process Manager usageDepending on your browser security settings, you might see the following error message when Myndbend Process Manager ...