Managing 3rd party browser cookies for Myndbend Process Manager usage

Depending on your browser security settings, you might see the following error message when Myndbend Process Manager loads up:

This is because Myndbend Process Manager runs partially on your Zendesk domain (visible in the address bar) and partially on myndbend.com. Depending on your browser, you can edit the settings to allow this.

Editing third-party settings for Internet Explorer

IE defaults to blocking cross-domain cookies. Without reducing the default security settings, the agent will need to whitelist myndbend.com as a safe domain and the top bar app should start working.

1. In Internet Explorer, head to Internet Options > Privacy
2. Once there, find the "Sites" button and click it (it should be to the left of "Import").
3. A window will pop up called "Per Site Privacy Actions": in the Address of Website field, enter myndbend.com and click "Allow"
4. Refresh your browser and the Myndbend app should load properly

Editing third-party settings for Chrome

The simplest solution is to change the browser setting back to the default. However, keep in mind that this is a browser-wide setting and could have security implications. Alternatively, can also set up your browser to make an exception for Myndbend Process Manager.

Below are instructions for both options.

Option 1: Allowing all third-party cookies

To allow third-party cookies across the whole web, including on Myndbend Process Manager:

1. Open Google Chrome’s settings page (chrome://settings).
2. Click Show Advanced settings at the bottom of the page.
3. Click Site Settings.
4. Under Permissions, click Cookies.
5. Under Cookies, disable the Block third-party cookies option.

Option 2: Adding an exception

1. Open Google Chrome’s settings page (chrome://settings).
2. Click Show Advanced settings at the bottom of the page.
3. Under Privacy, click Content Settings.
4. Under Cookies, click Allow > Add  or Manage exceptions (depending on your Chrome version).
5. Enter [*.]myndbend.com to allow cookies for Myndbend Process Manager pages.

Editing third-party settings for Safari

Unfortunately, Safari currently doesn’t allow exceptions by website at this time. To allow cookies on third-party websites, follow these steps:

1. Open Safari’s preferences: Safari > Preferences.
2. Go to the Privacy tab.
3. Uncheck Prevent cross-site tracking.

Editing third party settings for Mozilla Firefox

To add a cookie exception in Firefox, follow these steps:

1. Open Firefox's preferences: Stack icon > Preferences
2. Click on the "Privacy" menu item
3. Under History, select "Use custom settings for history"
4. Click the Exceptions button
5. On the Exceptions screen, enter the website address "https://production.myndbend.com" and click the "Allow" button
6. Click the "Save Changes" button
7. Refresh your browser and the Myndbend app should load properly