Throughout the lifecycle of the ticket, Myndbend™ Process Manager adds and maintains various tags on the ticket. Tags make it easy to know where the ticket is in its current lifecycle. Here’s a full list of the tags available.
Once all of the child tickets of a given parent ticket are solved, the parent ticket can be automatically solved using the mpm_child_tickets_all_solved tag.
With that tag in mind, we need to create the following trigger:
- Ticket is updated
- Tags contain at least one of the following: mpm_child_tickets_all_solved
- Status is less than solved
- Status: Solved
Once this trigger is active, any parent ticket will be automatically solved after each of its child tickets has been solved.
Note: If you don't see the tag mpm_child_tickets_all_solved on your tickets, make sure that the MPM Processing trigger is enabled (this is a default Myndbend™ trigger and shouldn't be edited).