Configuring projects that are available and custom fields that will be visible can be done through the configuration page for each instance:
Let's break down the options that are available.
Primary Jira instance
When an instance is designated as primary, and Zendesk’s official Jira app is configured, the Myndbend app will use the built-in integration to create Jira issues linked to Zendesk tickets. Once linked, the primary Jira instance issue fields and Zendesk ticket fields can be synchronized.
Only a single connection can be marked as primary, and it has to be the same one that is used by the official Jira app.
Available Projects
Available projects allow admins to select which projects will be available for agents to use in the sidebar and the templates.
There are two options available:
- All Projects - All projects will be available
- Limited Selection - Admin can pick and choose which projects will be available for use
For each of the selected projects, the admin will be able to define which custom fields will be available for use in the issue form (both in the sidebar and on the templates page) as well as which custom fields will be shown in the sidebar for the linked issues.
If all projects are selected - All of the default fields are shown, but no custom fields are shown.
Linked Tickets reporting
Allows the option to configure custom Jira fields that will be used for reporting:
- Counter field - Field will contain the total number of Zendesk tickets that are linked to that Jira issue
- Ticket IDs field - Field will contain the IDs of all Zendesk tickets that are linked to that Jira issue
Next see How to Create a Jira Issue Template